LAPOR!, which means “to report” in Bahasa Indonesia,
is the Indonesia’s unique initiative to provide an integrated
and accessible channel for the Indonesian public to submit
complaints and inquiries as a means of public participation
in national development programs.
Public can easily place their complaints to LAPOR! through
several channels, including website, short message service (SMS)
and mobile applications (iPhone, Blackberry, & Android).
LAPOR! offers simplicity in its conduct to generate public inputs
to national development programs. LAPOR! is now connected
to 64 ministries and government agencies in Indonesia.
the idea behind LAPOR! and how public complaints
were processed through LAPOR!'s system.